Returns & Refunds

Returns & Refunds

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We want you to be satisfied with your purchase. This policy explains when you can return an item and how refunds work. Because we accept cryptocurrency, please read Section 4 on how crypto refunds are issued.

1. Return window

You may request a return within 30 days of delivery. To start a return, contact {{SUPPORT_EMAIL}} with your order number and the reason. Do not ship anything back before you receive a Return Merchandise Authorization (RMA) and instructions from us — unauthorized returns may not be refundable.

2. Items eligible for return

  • Unopened / unused items in original packaging: returnable within 30 days.
  • Defective, damaged, or dead-on-arrival (DOA) items: reported within 72 hours of delivery with a photo or short video, eligible for a free replacement or full refund including shipping.
  • Wrong item or not as described: full refund or replacement, and we cover return shipping.

3. Items not eligible

  • Items returned after 30 days.
  • microSD cards and other data-storage media once the seal is broken (hygiene/data-integrity), unless defective.
  • Items damaged by misuse, or missing parts/packaging, unless they arrived that way.
  • Free gifts or clearance items marked final sale.

4. How refunds are issued (cryptocurrency)

Because cryptocurrency payments are final and cannot be automatically reversed, refunds are processed manually:

  • Approved refunds are sent as cryptocurrency to a wallet address you provide. We will confirm the address with you before sending.
  • We refund the U.S. dollar value of the returned items, converted to your chosen cryptocurrency at the exchange rate at the time the refund is processed. Because crypto prices move, the amount of coin you receive may differ from the amount you originally paid, even though the dollar value is the same.
  • We are not responsible for wallet addresses entered incorrectly. Once a refund is sent to the address you confirm, it cannot be recovered.
  • If a fiat payment method is available on the store at the time of your order, refunds for those orders are returned to the original payment method instead.

Refunds are issued within 5 business days of us approving the return (and, where a return shipment is required, receiving and inspecting the item).

5. Return shipping costs

  • Our fault (defective, damaged, wrong item): we pay return shipping.
  • Change of mind (no longer wanted, ordered by mistake): you pay return shipping, and the original shipping cost is non-refundable.

For some low-value items we may issue a refund or replacement without requiring the item back — we'll tell you if that applies.

6. Cancellations

You can cancel an order for a full refund before it ships. Once an order has shipped it follows the return process above. Because orders are fulfilled quickly, contact {{SUPPORT_EMAIL}} as soon as possible if you need to cancel.

7. Lost or non-delivered orders

If tracking shows your order was not delivered, or it's significantly delayed beyond the estimates in our Shipping Policy, contact us and we'll investigate with the carrier and make it right.

8. Contact

Questions about a return? Email {{SUPPORT_EMAIL}}{{SUPPORT_PHONE_LINE}}. We typically reply within one business day.

This policy is general information and is not legal advice. Consult a qualified attorney before publishing.