Shipping Policy
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We ship across the United States. This page explains processing times, delivery estimates, and tracking. We aim to give you honest, realistic timeframes — not inflated promises.
1. Where we ship
We currently ship to addresses within the United States (including APO/FPO where the carrier allows). We do not ship internationally at this time.
2. Order processing
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or U.S. holidays begin processing the next business day. You'll receive an email when your order is confirmed and another when it ships.
3. Delivery estimates
Most of our best-selling items ship from a U.S. warehouse for faster delivery. Some specialty items ship from an overseas warehouse; the product page notes when that's the case.
| Fulfillment source | Estimated delivery (after processing) |
| U.S. warehouse | 3–7 business days |
| Overseas warehouse (noted on product page) | 7–20 business days |
These are estimates, not guarantees. Carrier delays, weather, high-volume periods, and customs (for overseas items) can affect delivery.
4. Shipping costs
Shipping cost is calculated at checkout based on the item and your location. Any free-shipping threshold or flat rate in effect will be shown in your cart before you pay.
5. Tracking
When your order ships, we email you a tracking number. Tracking updates can take 24–72 hours to appear after the label is created. You can also track your order from the Track Order page on our site.
6. Split shipments
If your order contains items from more than one warehouse, they may arrive in separate packages on different days. You are not charged extra for split shipments, and each shipment gets its own tracking.
7. Incorrect addresses
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you catch a mistake, contact {{SUPPORT_EMAIL}} immediately — we can only correct it before the order ships.
8. Delays and lost packages
If your order is significantly late or tracking shows a problem, contact {{SUPPORT_EMAIL}} and we'll investigate with the carrier. See our Returns & Refunds policy for how we handle lost or non-delivered orders.
9. Contact
Questions about shipping? Email {{SUPPORT_EMAIL}}{{SUPPORT_PHONE_LINE}}.